Unified Web Chat

SmartChat provides organizations with Web Chat for online Web Visitors displaying availability of Sales, Subject Matter Expert, and Support representatives leveraging the presence engine powered by Microsoft Lync.

Unlike existing Web Chat and Contact Center end-user software, SmartChat integrates directly within the Microsoft Lync Client, providing one screen to manage all chat sessions, view chat details, drag-n-drop agents and including UC features and SmartChat Plug-ins for CRM, Helpdesk, and any other application to make your chats smarter!